Terms & Conditions for Citywide Packers & Movers and or Wynnum Removals (ABN 4200 821 9742) provides a service whereby they move items and provide a packing and unpacking service on an hourly rate or fixed fee as agreed with the customer prior to carrying out the work. “Contractor” means Citywide Packers & Movers and or Wynnum Removals (ABN 4200 821 9742) or any third party and/or agents engaged to assist with the provision of the services; and the “Customer” means any person who authorises the performance of the work by the Contractor. Our conditions of trade are that we guarantee to repair (at our cost) any damage CAUSED BY US to your goods and/or property, SUBJECT TO the following conditions:
Customer must report any damage prior to completion of the job, and this must be documented prior to the contractor leaving the job site: The Contractor undertakes to fix (or replace subject to verification and evidence to substantiate the current value of the items) any items that it breaks however this only applies to items that have been packed and unpacked by the Contractor or their employees and agents. The Customer may supply packing material and removal boxes however the Contractor will not be responsible for any damage caused by use of that material. Newspaper for wrapping will not be used. Any items that are found to be broken during the course of the services being provided will be identified and photographed and brought to the customer’s attention prior to completion of the job.
Payment:
The Contractor will only accept payment by way of Cash, EFTPOS, or Credit Card. A surcharge fee of 2.5 % is payable for all card transactions. Payment to be made at the completion of the job on that day.
Customer must sign a completed invoice on completion of the job:
The Customer or an authorised representative over the age of 18 years must be present at the location where the services are being provided at ALL times. Should the customer not be present no liability for damage will be accepted whatsoever.
The contractor is not responsible for and will not compensate the customer for any other damages or consequential loss that may arise that is not directly related to their actions.
Any items over the value of $750.00 must be brought to the attention of either the Pre Packers or the Removalists, contractors, or agents on the day of prepacking or removal.
These items must be documented on the customers invoice and photographed prior to either Pre-Packing or Removal.
Citywide Packers & Movers and or Wynnum Removals or our agent reserves to the right to refuse to Pre-Pack or remove any items.
Exclusions: The Contractor will not dis-assemble or re-assemble baby cots, bunks , trampolines, swing sets or cubby houses. Disconnection and reconnection of the washing machine is the customers responsibility. Removal of pot plants will be at the contractor’s discretion however no liability will be excepted for any breakage. The Contractor will not move or store any article or substance which is or may become a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature or which may contain any vermin or pest.
Televisions must be seen operational prior to uplift and before the removalists leave the unloaded address or at the completion of the removal.
Insurance:
The Contractor is insured for public liability, transit and loading and unloading insurance however this does not cover damage to all items.
Exclusions apply to Antiques, Heirlooms, Canvas Paintings, Jewellery, Fish Tanks, Grandfather Clocks, Statues, Heavy lift items are excluded from this insurance.
Televisions must be seen operational prior to uplift and before the removalists leave the unload address or at the completion of the removal.
An excess of $250.00 is payable by the client unless otherwise arranged with Citywide Packers & Movers and or Wynnum Removals.
Should a claim be lodged to our insurance company on behalf of you the client, Citywide Packers & Movers and or Wynnum Removals or the contractor or agent will not reimburse the client for any out-of-pocket expenses that may arise at the request of the Insurance Company, being valuations, postage, or freight.
Should an insurance claim be lodged and accepted, and payment is made to you the client, by either Citywide Packers & Movers and or Wynnum Removals.
The ownership of the property becomes Citywide Packers & Movers and or Wynnum Removals.
However, Citywide Packers & Movers and or Wynnum Removals or the Contractor or agent guarantees that it will repair or replace any items that are broken or damaged (subject to verification and evidence to substantiate the current value of the items) as a direct result of their actions, provided all other conditions have otherwise been complied with, in particular payment in full for the services that have been provided.
General:
All local services are charged on an hourly rate basis.
The hourly rate does not include any packing materials.
Travel is charged from our base in Taigum Brisbane, or a rate agreed to by management and the client at time of the booking.
All services have a minimum charge of 3 Hours.
The hourly rate does not include tip charges.
At the time of your booking the size of the truck and the number of men will be discussed and decided. However due to unforeseen circumstances, being job access, rain or other jobs before or after yours Citywide Packers & Movers and or Wynnum Removals may change the truck size and the number of removalists on the job. This will be discussed with you prior to the commencement of your job.
Weekends and Public holidays hourly rates may increase as per arrangement.
Piano’s, Pool Table’s, Commercial fridges or any household item or equipment that is not deemed basic household furniture will incur extra charges.
Right to seize, additional costs: Should payment not be made in accordance with the above conditions Citywide Packers & Movers and or Wynnum Removals reserves the right to remove, seize, and hold all or any items until full payment is received and cleared.
Citywide Packers & Movers and or Wynnum Removals has the right to place these items in storage and where payment is not forthcoming, dispose of goods in lieu of payment WITHIN 3 DAYS of the job’s completion date.
Any additional costs being interest, storage, labour costs, cleaning, rubbish refuse, debt collection, court, re delivery will be the client’s responsibility.
